FAQ

Taiga Toys provides new and used collectibles from Japan. Often made for the Japanese market or Made in Japan.

Shipping

Worldwide shipping.
Information about the shipping cost for your country is available on the checkout page after selecting your country with at least one product in the cart.
Ships to: Australia, Austria, Belarus, Belgium, Brunei, Bulgaria, Canada, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao S.A.R. China, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Philippins, Poland, Portugal, Qatar, Republic of Ireland, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Trinidad and Tobago, Turkey, Ukraine, Untied Arab Emirates, UK, US.

Handling time
Items will be shipped within 5 business days after payment.

Delivery services
EMS(Express Mail Service): 2-7 business days. With Tracking number & insurance.
Airmail (Small Package*): 3 – 14 business days. With Tracking number. No insurance.
SAL Economy Airmail(Small Package*): 2-3 weeks. With Tracking number if available. No insurance.
Delivery services availability varies depending on country.
*Small Package are items under 2kg with length + width + thickness under 90 cm.

Additional information
The actual shipping cost may differ from the cost in the order.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as “gifts”.

Collectibles

The item could be a stock photo (from taigatoys.com) that shows an item in the same condition.
Items may be previously used.
All games are in Japanese, if not mentioned otherwise, and can only be played on a Japanese system (NTSC-J) if it’s not region free.
Orders and Returns

Orders 
Taigatoys.com reserves the right to cancel any order.

Returns
Returns are accepted if the item is Significantly Not As Described. After contacting us any item valid for a refund should be shipped back with an equivalent service it was delivered with.
(If the item was sent traceable and insured it should be returned the same way).
Buyer will pay for shipment.
Buyer will receive a full refund excluding the original shipment cost at the time of the purchase.
Items must return in exactly the same condition it arrived.
Return must be shipped within 7 days after arrival.

Payment

Pay securely through PayPal. You can pay with your credit card if you don’t have a PayPal account.
Pay with earned Taiga Reward Points.
Taiga Reward Points

Taiga Reward Points is earned by visiting the site, taigatoys.com, and making purchases among other things, ($1 USD  = 5 points).
Points can be used when making purchases, entirely, or partly by converting the points into a coupon. (100 points = $1 USD).
Points are based on the subtotal cart cost. Shipping excluded.
Abuse of the point system will result in lost points and account termination.

Do my points expire?
Yes. They have a lifetime of 10.000 years.

Terms and Conditions

By making a purchase you agree to the Terms and Conditions in this FAQ.
Terms and Conditions are subject to change at any time.
Taiga Toys is not a trademark nor company but a private site.

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